Efficiency and care in every connection

Woman with Headset

Reliability Integrity Trust

At Immpact Global, we know an operational overload costs businesses valuable time and revenue.

No matter your industry, whether you run a Healthcare Clinic, a Law Firm, a Transportation company, our bilingual virtual assistants provide comprehensive, flat-rate BPO support, handle scheduling, client intake, billing, data entry, and customer care.

We eliminate bottlenecks so your team can focus entirely on what they do best.

ratingStars

5+ years of experience

Explore our services

Contact us!

500+

Calls taken per agent each week

52%

Average savings on staffing costs

85%

Of calls resolved without escalation

100%

Secure and Privacy-Compliant

Our Services

Warm Customer Experience

Explore

We provide guidance and support that acts as a seamless extension of your business. Our trained agents treat your clients with the warmth and respect they deserve, utilizing AI guidance to ensure fast, first-call resolutions without unnecessary escalations.

Fluent Spanish Interpretation

Explore

Bridge the communication gap with clear, accurate, and real-time Spanish interpretation. Our agents are thoroughly trained in terminology to ensure advice is never lost in translation, fostering deeper trust and building culturally competent relationships

Comprehensive Billing & Revenue Cycle

Explore

Optimize your revenue cycle with our billing support. We ensure legal practices never miss a valuable case, manage complex booking, dispatch, and billing logistics to keep your transport fleet moving safely and efficientlyand handle customer inquiries regarding balances and payment plans.

Fax and Document Processing

Explore

Managing a high volume of incoming faxes can overwhelm your staff. Our team securely receives, triages, and files faxes directly to the correct client records in your document management system. From sensitive financial forms to legal notices, we ensure critical information is properly routed.

For Clinics
PAs, Labs & CI Metrics

Explore

Our team takes the heavy lifting out of daily clinical operations. We fast-track prior authorizations to prevent treatment delays, efficiently process and organize lab orders for provider review, and diligently track metrics to help your practice maintain compliance.

For Clinics
Dedicated Chronic Care Management (CCM)

Explore

Our qualified nurses provide continuous, proactive care for patients managing chronic conditions. We handle medication management, and personalized care plan coordination. We ensure your patients feel supported between visits while helping your practice capture CCM revenue

For Clinics
Streamlined Referral Management

Explore

Ensure your patients receive timely specialist care with our end-to-end referral management. Our team handles the entire process of gathering clinical documentation and securing insurance approvals, closing the loop, preventing delays and saving your in-house staff valuable time.

Get in Touch